Skip to content

How to cancel a purchase in Taobao?

In this short article I will teach you how to cancel order on Taobao and ask for your money back.

1. Log in to your Taobao account and click
我的淘宝 (My Taobao) and then click.
已买到的宝贝 (Products Purchased).
Cancel Taobao payment

2. Log in to your Taobao account
Click to cancel order).
Cancel Taobao payment 2

3. Fill in the form data
Select the options listed
Cancel Taobao payment 3

4. Select the most suitable option
Choose why you want to call off the purchase, you can also attach a file.
Cancel Taobao payment 4

5. Once the form is complete
Click the red button
Cancel Taobao payment 5

6. This image will appear confirming the cancellation.
In this image you can see the details of the canceled purchase.
Cancel Taobao payment 6

7. Go back to Taobao account and click
我的淘宝 (My Taobao) and then click
已买到的宝贝 (Products Purchased)
Cancel Taobao payment

8. Identify your canceled purchase
SA new symbol will appear next to the purchase that you requested to cancel and asked for refund.
Cancel Taobao payment 7

9. Final process
In the image you can observe the 3 stages completed, order shipping, receipt, and refund.
Cancel Taobao payment 8

Canceling a purchase on Taobao was the subject of this article, whoever, if your main goal is to become an expert in Taobao, go to this section and click here.

You’re sure to buy your purchase? check the reputation of the store in Taobao.


In this short video you will learn how to cancel and request a refund of a purchase in Taobao.